Frequently Asked Questions
Find answers to the most commonly asked questions about Alluvi Solutions products, ordering, shipping, payments, quality assurance, and more. If you don't find what you're looking for, our support team is always ready to help.
Quick Answers
Browse our frequently asked questions below. Click on any question to expand the answer.
Ordering
How do I place an order?
Placing an order with Alluvi Solutions is simple. Browse our product catalogue, select the research products you need, add them to your cart, and proceed to checkout. You'll need to provide your shipping details and choose a payment method.
All orders are subject to verification to ensure compliance with our research-use-only policy.
Do I need an account to place an order?
While you can place an order as a guest, we recommend creating an account for faster checkout, order history tracking, and easier reordering of your favorite research products.
Account creation also allows you to access your order history and manage your preferences.
Can I cancel or modify my order?
Orders can be cancelled or modified before they are dispatched. If you need to make changes, please contact our support team immediately at support@alluvisolutions.co.uk.
Once an order has been dispatched, we cannot make modifications or cancellations.
Shipping
Where do you ship from?
All orders are dispatched from our facility in the United Kingdom. We ship to customers across the globe using reliable courier services.
How much does shipping cost?
Free worldwide shipping is included on all orders. There are no additional shipping fees regardless of your location.
When will my order be dispatched?
Orders placed before 4:00 PM (UK time) are dispatched the same business day. Orders placed after this time will be dispatched the next business day.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
How can I track my order?
Every shipment includes full tracking information. You will receive a tracking number via email once your order has been dispatched.
You can also track your order by visiting our Order Tracking page and entering your order number and email address.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Bank Transfer
- Bitcoin (BTC)
- Tether (USDT)
Is there a discount for paying with cryptocurrency?
Yes! Customers paying with Bitcoin (BTC) or Tether (USDT) receive a 5% discount on their order total.
This discount is automatically applied when you select cryptocurrency as your payment method during checkout.
How do I pay with cryptocurrency?
When you select BTC or USDT as your payment method during checkout, you'll be provided with a wallet address and the exact amount to send. Please ensure you send the correct amount and confirm the transaction.
Once your payment is confirmed on the blockchain, your order will be processed and dispatched.
Products
What products do you offer?
Alluvi Solutions specializes in premium research peptide pens and research supplements. Our current product catalogue includes:
- BPC-157 & TB-500 40mg (R&D Only)
- Glow 70mg (R&D Only)
- NAD+ 1,000mg
- Retatrutide 20mg (R&D Only)
- Retatrutide 40mg (R&D Only)
- Tirzepatide 40mg (R&D Only)
Are your products safe for human use?
No. All Alluvi Solutions products are intended strictly for laboratory research and development purposes only.
They are not for human consumption, veterinary use, therapeutic applications, diagnosis, treatment, or prevention of disease.
Products must be handled exclusively by qualified researchers in appropriately equipped laboratory facilities.
What is a Certificate of Analysis (COA)?
A Certificate of Analysis (COA) is a document that reports the analytical results for a specific production batch. It verifies the identity, purity, potency, and consistency of the product.
Every released batch from Alluvi Solutions includes a COA. These are made publicly available to support scientific transparency. You can find the COA for your batch on our website.
Quality & Testing
How do you ensure product quality?
Alluvi Solutions maintains rigorous quality assurance procedures for every product:
- Controlled Batch Production: Peptides synthesized under strictly controlled laboratory conditions
- Weekly Internal QC: Regular internal testing to verify consistency and traceability
- Independent Third-Party Testing: Random batches submitted to Janoshik, a globally recognized analytical laboratory
- COA Verification: Each approved batch includes a Certificate of Analysis
What is Janoshik and why do you use them?
Janoshik is a globally recognized independent analytical laboratory that specializes in the testing of research compounds. We randomly select production batches and submit them to Janoshik for comprehensive analytical verification.
Janoshik independently selects samples from the submitted batch for testing, ensuring complete impartiality. This provides an additional layer of transparency and quality assurance for researchers.
Are your products tested for purity and potency?
Yes. Every approved production batch undergoes extensive analytical testing to confirm:
- Identity
- Purity
- Potency
- Batch consistency
Only batches meeting strict internal specifications are released. All results are documented in the Certificate of Analysis (COA).
Still Have Questions?
Our knowledgeable support team is here to assist you with any questions not covered in our FAQ.
Typical response time: instant – 2 minutes during support hours
Research Use Only
All products distributed by Alluvi Solutions are supplied strictly for laboratory research and development purposes only.
They are not intended for human consumption, veterinary use, therapeutic applications, diagnosis, treatment, or prevention of disease. Customers are responsible for ensuring all products are handled and used exclusively within lawful research environments.