Returns & Refund Policy
Alluvi Solutions is committed to ensuring your satisfaction with our research products. This policy outlines the conditions under which returns and refunds may be processed for products purchased from our website.
Policy Overview
Due to the nature of our products and strict quality control requirements, returns are generally not accepted. However, we understand that issues may occasionally arise, and we are committed to resolving them fairly.
Eligible Returns
Returns may be accepted in the following circumstances:
- Damaged or defective products
- Incorrect items received
- Orders not as described
Non-Eligible Returns
Returns are not accepted for:
- Change of mind or preference
- Incorrect product selection by customer
- Products that have been opened or used
- Products damaged by mishandling
Refund Processing
Approved refunds are processed as follows:
- Refunded to original payment method
- Crypto refunds in original cryptocurrency
- Processing within 5-10 business days
Important Policy Notice
Due to the nature of our research products, Alluvi Solutions operates a strict no-return policy for change of mind or incorrect product selection.
All products are supplied for laboratory research and development purposes only. We strongly recommend that customers carefully review product specifications, descriptions, and Certificates of Analysis before placing an order to ensure suitability for their research requirements.
If you have any questions about a product before purchasing, please contact our support team for assistance.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or not what you ordered, please contact our support team within 7 days of receipt.
To process your claim, we will require:
- Photographic evidence of the issue (damage, defect, or incorrect item)
- Your order number
- Description of the problem
Our team will review your claim and, if approved, arrange for a replacement or refund at our discretion.
Refund Processing
When a refund is approved, it will be processed using the original payment method used for the purchase.
- Bank Transfer: Refunded to the original bank account (5-10 business days)
- Bitcoin (BTC): Refunded in BTC at the current market rate
- Tether (USDT): Refunded in USDT at the current market rate
Please note that cryptocurrency refunds are processed at the time of processing and may be subject to market fluctuations. Refunds will be issued to the original wallet address used for payment.
If the original payment method is no longer available, please contact our support team to discuss alternative arrangements.
Refund Timeline
Refunds are processed promptly once approved:
- Approval: Within 2 business days of claim review
- Bank Transfer: 5-10 business days
- Cryptocurrency: 1-3 blockchain confirmations after processing
You will receive a confirmation email when your refund has been processed. For cryptocurrency refunds, you will receive a transaction ID for tracking purposes.
Return Shipping
If a return is approved, Alluvi Solutions will provide instructions for returning the product. In most cases:
- Return shipping costs will be covered by Alluvi Solutions for damaged, defective, or incorrect items
- You will receive a return shipping label or instructions
- Products must be returned in their original packaging
Please do not return any products without first obtaining return authorization from our support team.
Return & Refund Process
If you believe you are eligible for a return or refund, please follow these steps:
Contact Support
Email support@alluvisolutions.co.uk within 7 days of receiving your order. Provide your order number and a detailed description of the issue.
Provide Evidence
Submit photographic evidence of any damage, defects, or incorrect items. This helps us process your claim quickly and accurately.
Claim Review
Our team will review your claim within 2 business days. We may contact you for additional information if needed.
Resolution
If approved, we will arrange for a replacement product or process your refund. You will receive a confirmation email with details.
Need Assistance?
If you have any questions about our Returns & Refund Policy, or if you believe you have an eligible claim, please contact our support team.
Live Chat available on our website
Contact SupportImportant Policy Notice
All products distributed by Alluvi Solutions are supplied strictly for laboratory research and development purposes only.
They are not intended for human consumption, veterinary use, therapeutic applications, diagnosis, treatment, or prevention of disease.
By placing an order, you acknowledge that you have read and understood this Returns & Refund Policy and agree to its terms. Alluvi Solutions reserves the right to modify this policy at any time.
Last Updated: June 18, 2026