Contact Us
Our knowledgeable support team is here to assist you with inquiries regarding research products, quality standards, shipping, payment methods, or any other questions you may have. We're committed to providing fast, friendly, and professional assistance.
Get in Touch
Choose the communication channel that works best for you. Our team is available to respond to all inquiries promptly during support hours.
For general inquiries, order questions, and product information:
support@alluvisolutions.co.ukLive Chat
For immediate assistance, our live chat is available on our website during support hours:
Available NowSupport Hours
Our team is available to assist you:
Monday – Friday9:00 AM – 6:00 PM (UK Time)
Other Ways to Connect
Order Tracking
Track your shipment status using the tracking number provided in your dispatch confirmation email.
Billing Inquiries
For questions about payments, invoices, or crypto transactions, please email our billing team.
Compliance
To report policy violations or compliance concerns: compliance@alluvisolutions.co.uk
Order Status
Check the status of your order or request updates via email with your order number.
Support Availability
Our support team strives to respond to all inquiries as quickly as possible. Here's when you can expect to hear from us:
Response within 1–2 hours during support hours
Live Chat
Instant to approximately 2 minutes during support hours
After Hours
Emails will be responded to the next business day
Time Zone
All times are United Kingdom (UK) time, GMT/BST
Fast Response Guarantee
We understand that researchers and professionals value their time. That's why we've built our support systems to provide the fastest possible response times.
For complex technical inquiries or product-specific questions, please allow slightly longer response times to ensure accuracy and completeness.
Research Use Only
All products distributed by Alluvi Solutions are supplied strictly for laboratory research and development purposes only.
They are not intended for human consumption, veterinary use, therapeutic applications, diagnosis, treatment, or prevention of disease. Our support team can only provide information regarding our products and services within the context of legitimate scientific research.