Acceptable Use Policy
Alluvi Solutions is committed to maintaining a safe, responsible, and lawful environment for all users of our website and services. This Acceptable Use Policy outlines the permitted and prohibited activities when accessing or using our platform, purchasing research products, or engaging with our content.
Policy Overview
By accessing or using any part of the Alluvi Solutions website, placing orders, or interacting with our services, you agree to comply with this Acceptable Use Policy. This policy applies to all users, including researchers, laboratory professionals, academic institutions, and commercial entities.
Permitted Uses
- Purchasing research products for legitimate laboratory and scientific development purposes
- Accessing Certificates of Analysis (COAs) for quality verification
- Browsing product information for educational or research planning
- Contacting our support team with product inquiries
- Reviewing shipping and order tracking information
Prohibited Uses
- Using products for human or veterinary consumption
- Using products for therapeutic, diagnostic, or medical purposes
- Misrepresenting product identity or application
- Reselling or redistributing products without authorization
- Accessing the website with malicious intent or using automated tools
Compliance Requirements
- All users must comply with applicable local, national, and international laws
- Users must follow all safety protocols when handling research materials
- Adherence to our Terms & Conditions and Privacy Policy
- Products may not be exported to countries subject to trade sanctions
- Verifiable institutional or professional credentials may be required
Unacceptable Conduct
The following actions are strictly prohibited and may result in termination of access, account suspension, or legal action:
- Attempting to use research products outside of legitimate laboratory environments
- Providing false information during account creation or order placement
- Distributing or sharing product access with unauthorized individuals
- Engaging in fraudulent payment activities or chargeback abuse
- Harassing, threatening, or abusing Alluvi Solutions staff members
- Circumventing security measures or attempting to breach our website
Violations & Enforcement
Policy Violations
Any detected violation of this policy will be investigated thoroughly and may lead to immediate account suspension or termination.
Legal Action
Serious breaches may be reported to relevant law enforcement or regulatory authorities where applicable.
Access Restrictions
Alluvi Solutions reserves the right to restrict, suspend, or deny access to individuals or entities found in violation.
Record Keeping
All incidents are documented for internal review and compliance purposes.
Research Use Only — Important Notice
All products distributed by Alluvi Solutions are supplied strictly for laboratory research and development purposes only.
They are not intended for human consumption, veterinary use, therapeutic applications, diagnosis, treatment, or prevention of disease. Customers are responsible for ensuring all products are handled and used exclusively within lawful research environments.
Users must ensure that all activities involving Alluvi Solutions products comply with this Acceptable Use Policy and all relevant laws, regulations, and institutional guidelines.
Report a Violation
If you suspect or observe any violation of this Acceptable Use Policy, please report it immediately to our compliance team.
compliance@alluvisolutions.co.uk
We maintain strict confidentiality for all reports. Your cooperation helps us maintain a safe and compliant environment for all researchers.
Reports are reviewed within 2 business days. In urgent matters, please contact our support team via live chat.