Shipping Information

Dispatch Information

All orders are dispatched from our facility in the United Kingdom. We work with trusted courier partners to ensure reliable and timely delivery to destinations worldwide.

• Dispatch Cut-off: 4:00 PM (UK time), Monday–Friday
• Order Processing: Orders are processed within 1-2 hours of placement
• Business Days: Monday–Friday (excluding UK public holidays)
• Weekend Orders: Placed on weekends are dispatched the following Monday

You will receive a confirmation email with your tracking number as soon as your order has been dispatched.

Delivery Times

Delivery times vary depending on your location. Below are estimated delivery timeframes:

• United Kingdom: 1-3 business days
• Europe: 3-7 business days
• North America: 5-10 business days
• Australia & New Zealand: 7-14 business days
• Rest of the World: 7-14 business days

Please note that these are estimated delivery times. Actual delivery may vary depending on customs processing, carrier operations, and other factors beyond our control.

Tracking Your Order

Every order includes a unique tracking number that allows you to monitor your shipment in real-time.

• Tracking number sent via email upon dispatch
• Track your order on the courier's website
• Receive delivery notifications via email
• Tracking updates in real-time

If you haven't received your tracking number within 24 hours of dispatch, please check your spam folder or contact our support team.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient.

• Alluvi Solutions does not collect customs duties or import fees
• Customs fees vary by country and order value
• Please check with your local customs office for more information
• Delays may occur due to customs processing

Alluvi Solutions is not responsible for any customs delays, duties, or taxes incurred. By placing an order, you agree to accept these responsibilities.

Frequently Asked Shipping Questions

• Do you ship to my country? — We ship worldwide to most countries. If you're unsure, please contact our support team.
• Is shipping really free? — Yes, free worldwide shipping is included on all orders with no minimum purchase required.
• Can I change my shipping address? — Please contact us immediately if you need to change your address. Changes may not be possible once the order has been dispatched.
• What if my package is lost or delayed? — If your package is significantly delayed or lost, please contact our support team and we will investigate with the courier.